Teddy Howler Jewelry FAQ

1. What materials are your jewelry pieces made from?

Our jewelry is crafted from high-quality silver sourced and produced in Italy, ensuring durability and a luxurious feel. We are committed to using premium materials to create pieces that look and feel exquisite.

2. Do you offer gold or diamond pieces?

Currently, our collection is all silver, but we’re excited to expand in the future! Our goal is to perfect our quality and style before adding gold and diamond options.

3. How do I care for my Teddy Howler jewelry?

To keep your pieces looking their best, avoid exposure to water, lotions, and perfumes, which can tarnish the metal. Store them in a dry place and use a silver polishing cloth to maintain their shine.

4. Where do you ship from?

All orders are shipped from our headquarters in New York City, allowing for prompt delivery to customers across the U.S. and beyond.

5. What is your return policy?

We want you to love your jewelry! If you’re not fully satisfied, we accept returns within 30 days of purchase, provided the jewelry is in its original, unworn condition.

6. How long does shipping take?

For U.S. orders, standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout. International delivery times vary based on location.

7. Do you offer warranties on your jewelry?

Yes! Each piece comes with a one-year warranty covering manufacturing defects. Our team is here to help with any issues you may encounter with your jewelry.

8. Can I adjust or customize my jewelry?

Our pieces are designed with simplicity and timeless style in mind, so customization options are currently limited. However, we are always open to suggestions and may offer custom options in the future!

9. Do you offer gift wrapping?

Yes! Our jewelry arrives in elegant packaging that’s perfect for gifting. During checkout, you can also select a gift-wrapping option to add a special touch.

10. How can I contact customer support?

Our team is here to assist you! You can reach us through our Contact Us page. We aim to respond within 24 hours.